Terms of Service

Effective Date: March 23, 2026
Last Updated: March 23, 2026

These Terms of Service ("Terms") govern your use of the PeakFlow Plumbing & Heating website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Company Information

PeakFlow Plumbing & Heating is a plumbing and heating service company operating in Calgary, Alberta, and surrounding communities including Airdrie, Cochrane, Chestermere, and Okotoks. Our business address is Calgary, Alberta, Canada. You can reach us at (825) 773-1297 or rrafferty@peakflowyyc.ca.

2. Services

PeakFlow Plumbing & Heating provides plumbing and heating services including but not limited to: residential and commercial plumbing, drain cleaning and repairs, water heater installation and repair, shower and bathtub installation, underfloor heating and snow melt systems, underground drainage, gas line installation and repair, and garage heater installation. All services are subject to availability, scheduling, and applicable permits and inspections.

3. Quotes and Estimates

Quotes and estimates provided through our website, by phone, by email, or in person are non-binding and subject to change upon physical inspection of the work site. Final pricing will be confirmed in writing before work begins. We are committed to upfront, transparent pricing with no hidden fees. Factors that may affect final pricing include:

Site conditions not visible during initial assessment
Changes requested by the customer after the initial quote
Unforeseen complications discovered during the course of work
Required permits, inspections, or code compliance upgrades
Material price changes beyond our control

Any changes to the quoted price will be communicated to you and approved before additional work is performed.

4. Scheduling and Access

Scheduled appointments require adequate access to the work area. The customer is responsible for ensuring clear access to the areas where work is to be performed. If our technicians cannot access the work area upon arrival, additional charges may apply for return visits. We will make reasonable efforts to arrive within the scheduled time window.

5. Cancellation Policy

We request at least 24 hours' notice for cancellations or rescheduling of confirmed appointments. We understand emergencies happen and will work with you to reschedule when needed. Repeated no-shows or same-day cancellations without notice may result in a cancellation fee or a requirement for prepayment on future bookings.

6. Payment Terms

Payment terms are agreed upon before work begins. We accept cash, cheque, e-transfer, and major credit cards. Unless otherwise agreed in writing:

Payment is due upon completion of services for residential projects
Commercial projects may be subject to agreed-upon payment milestones
Late payments may be subject to interest charges at the rate of 2% per month (24% per annum) on the outstanding balance
Accounts more than 60 days past due may be referred to a collection agency

7. Warranty and Workmanship

PeakFlow Plumbing & Heating stands behind the quality of our work. Our workmanship warranty covers defects in our labour for a period of one (1) year from the date of completion, unless otherwise specified in writing. This warranty covers:

Defects in workmanship that result in leaks, failures, or improper function
Connections and joints made by our technicians
Proper installation of equipment and fixtures

This warranty does not cover:

Damage caused by misuse, neglect, or unauthorized modifications
Normal wear and tear of parts and equipment
Pre-existing conditions not related to our work
Damage caused by third parties, natural disasters, or acts of God
Issues arising from customer-supplied materials or equipment

Manufacturer warranties on parts and equipment are separate and governed by the respective manufacturers' terms. We will assist you with manufacturer warranty claims where applicable.

8. Permits and Inspections

Certain plumbing and heating work requires permits and inspections under Alberta building codes and municipal bylaws. Where applicable, PeakFlow will obtain the necessary permits and arrange required inspections. Permit costs will be communicated to the customer as part of the project quote. The customer is responsible for ensuring that any work performed is permitted under their property's zoning and building requirements.

9. Limitation of Liability

To the fullest extent permitted by the laws of Alberta and Canada:

PeakFlow Plumbing & Heating shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services or website, including but not limited to loss of profits, data, business opportunities, or goodwill
Our total aggregate liability for any claim arising from our services shall not exceed the amount paid by you for the specific services giving rise to the claim
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to supply chain disruptions, extreme weather, labour disputes, or government actions

10. Indemnification

You agree to indemnify and hold harmless PeakFlow Plumbing & Heating, its owners, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to: your use of our services in a manner not contemplated by these Terms; your breach of these Terms; your violation of any applicable law; or any claim by a third party arising from work performed at your property.

11. Website Use

You agree to use our website for lawful purposes only. You may not:

Attempt to interfere with or disrupt the proper functioning of the website
Use the website to transmit harmful, offensive, obscene, or unlawful content
Attempt to gain unauthorized access to any portion of the website or related systems
Use automated tools (bots, scrapers, crawlers) to access the website without our express written permission
Reproduce, duplicate, copy, sell, or exploit any portion of the website without our written consent
Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity

12. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of PeakFlow Plumbing & Heating or its content providers and is protected by Canadian and international copyright, trademark, and other intellectual property laws. The PeakFlow name, logo, and all related marks are trademarks of PeakFlow Plumbing & Heating. You may not use any of our trademarks without our prior written consent.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. We do not endorse or make any representations about third-party websites. Your use of third-party websites is at your own risk.

14. Dispute Resolution

In the event of any dispute arising from these Terms or our services, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through mediation or, if necessary, through the courts of Alberta.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Calgary, Alberta, and the parties hereby consent to the personal jurisdiction and venue of such courts.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and PeakFlow Plumbing & Heating regarding your use of our website and services, and supersede any prior or contemporaneous agreements, communications, or proposals.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

19. Contact Us

If you have questions about these Terms of Service, please contact us:

PeakFlow Plumbing & Heating
Phone: (825) 773-1297
Email: rrafferty@peakflowyyc.ca
Calgary, Alberta, Canada